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Telephone Scams

Members Be Aware—Bank Fraud Calls Are on the Rise--There is an increased number of fraudulent phone scams going on at this time. Scammers have been calling people to alert them to potential fraud with their bank accounts. As the call progresses, they request bank account numbers, passwords or other sensitive data. Don’t provide these details to anyone calling you. Just hang up the phone. PSE Credit Union WILL NOT call you and ask for any type of financial information. If you receive a call from someone claiming to be from PSE Credit Union—DO NOT give them any information and DO NOT call them back with a phone number they have given to you. Hang up the phone and call us at 440-843-8300 to verify whether the call was legitimate.

Don't Get Hooked - Protect Yourself and Your Identity

The last year has seen a tremendous increase in the amount of identity theft by a technique known as Phishing. Phishing is an internet based scam where people develop an e-mail campaign or an internet website that impersonates a legitimate organization. These people solicit personal and/or financial information from you via e-mail or the website. This can include Social Security Numbers, account numbers, passwords or PIN’s and, of course, credit/debit card information. The e-mail/website usually implies that there has been a problem or that you are going to lose access to a service if you do not immediately provide the information they are seeking. Other times there is a positive reward if you reply immediately. If you reply to one of these phishing attempts, you could risk serious financial ramifications. You should never respond to any inquiry asking for this type of information unless you can validate who is asking for it.

Phishers generally recreate websites that are almost identical to sites you are familiar with.

Please be advised, PSE Credit Union, Inc. will never contact you via e-mail asking for such information. If you receive a suspicious e-mail, please contact us immediately. If you receive a telephone call and are not sure it is from the credit union, please ask the person their name and ask them if you can call them back at our regular number.

Identity theft happens when someone steals your personal information and uses it without your permission. It’s a serious crime that can wreak havoc with your finances, credit history, and reputation — and can take time, money, and patience to resolve. The security of your account is our highest priority.

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