Employment
At PSE Credit Union, most of our employees have been with us for many years. That’s because PSE Credit Union is a great place to work! However, we do have openings from time to time that need to be filled by talented individuals!
As part of our “People Helping People” credit union philosophy, the PSE Team is always ready to meet the needs of our members no matter how big or small. Employment with PSE Credit Union means we currently employ over 70 full and part time staff members at our five locations throughout Cuyahoga and Medina County.
As part of our Core Values—we believe in providing a pathway to success for our Membership, Team Members, and Community.
We will provide a pathway to success for our Employees by enriching the lives of our team members providing an opportunity for growth in a fun, friendly, and employee centric environment.
Benefits
We are pleased to offer our employees the following benefits:
- Health and dental coverage
- A Health Reimbursement Account to help cover copays, etc.
- 10 Paid Holidays per year
- Paid vacation and sick leave
- Short term and long term disability
- 401K Retirement Plan, Life Insurance, Tuition Reimbursement
Open Positions:
Call Center Representative
The position will provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.
RESPONSIBILITIES:
- Serve members by providing service and information in professional, and efficient manner via telephone or correspondence.
- Continuously check member service voicemail and reply to these calls accordingly.
- Research and solve routine member questions, problems, and complaints concerning credit union accounts.
- Assist members with remote access.
Mail, Fax, or e-mail appropriate documents to members and prospective members. - Cross-sell credit union products and services when appropriate.
- Accountable for researching member inquiries to ensure proper follow-up and satisfaction.
- Ensure that all credit union member and employee-related business is kept in the strictest confidence.
- Treat all credit union members and employees with a positive and collective attitude.
QUALIFICATIONS:
- Strong attention to detail
- Possess effective interpersonal, leadership and managerial skills
- Excellent multitasking and organization skills
- Ability to communicate clearly and effectively, both verbally and written
COLLECTOR
This position is responsible for fulfilling all activities relative to delinquency control, loss prevention, and the recommendation of charge offs on a monthly basis in accordance with policy. This position requires an understanding of all regulatory and compliance matters pertaining to the collection of consumer loans.
RESPONSIBILITIES:
- Responsible for all communications related to the collection of delinquent loans
and/or negative share accounts - Responsible for processing of all direct and agency loan payments
- Responsible for the approval of all credit counseling applications
- Responsible for the recommendation of accounts for repossession and/or legal
action - Responsible for the collection of the Visa portfolio
- Ensures that all Metro 2 and E-Oscar maintenance is completed on a timely basis
- Consults with credit union’s counsel regarding bankruptcies and all legal matters
- Tracks and provides collection statistics to the Accounting Department as required
- Responsible for meeting a standard of 75-90 calls per day
QUALIFICATIONS:
- High school diploma
- Minimum of 1 year of collections experience required
- Possess excellent communication skills both verbally and written
- Possess through knowledge of regulations applicable to essential responsibilities.
- Ability to motivate and influence others
- Ability to perform analytical interpretation, evaluation and/or constructive thinking of problems that may require analysis if a wide variety of data; weighing the desirability or probability of possible outcomes
- Possess strong knowledge of how to use a personal computer and MS Office products
- Ability to make decisions without previous precedent to draw upon
Teller/Member Service Rep
This position is responsible for conducting all member interaction duties to promote member satisfaction, new member acquisition, member sales and member retention.
RESPONSIBILITIES:
- Process all member service transactions and requests with accuracy
- Assist members with E-Services (HFS, Bill Pay, Mobile Banking)
- Assist members with all products and services (Loans, Visa, Payroll, ATM/DB, Checking)
- Perform all duties to ensure full compliance with government and company rules and policies
- Understand and comply with all BSA Requirements (CTR, SAR, POMI, CIP, Red Flags)
- Take initiative to learn all teller duties including, but not limited to reception phones, member service phones, shared branching
- Actively promote on an ongoing basis all available products and services to fulfill the members’ needs, helping to position the credit union as the member’s primary financial institution
- Travel to branches as needed
QUALIFICATIONS:
- High school diploma
- Cash handling experience
- Basic computer skills required
- Strong attention to detail
- Ability to communicate effectively
Must be willing to undergo a background check in accordance with local law/regulations.
Email all resumes:
[email protected]
Mail to:
PSE Credit Union
Attn: HR
5255 Regency Drive
Parma, Ohio 44129
If you are interested in applying for one of our positions, please contact: Vanessa Dinardo, HR Associate at [email protected] or call 440-545-5124.
We are an equal opportunity employer.